I’m having trouble placing an order, what do I do?

If you’re having trouble using our website, contact our friendly Bedtime Boutique Customer Service Team – please click here.

Please provide details of the issue you are experiencing including information about what device (Laptop, iPhone etc) and browser (Google Chrome, Safari etc) you are using.

Can I change or cancel my order?

Once your order has been placed, we work hard to get this out to you as quickly as possible, which means it isn’t possible for us to make changes to your order. However, if your order is still in our warehouse, we may be able to cancel it so you can place a new one instead. Please contact us as quickly as possible so we can do our best to help you.

Where’s my order?

We’ll keep you up to date with email updates throughout the order process so you know when your parcel gets despatched. You’ll also be able to track your order by clicking the tracking link in your despatch confirmation email.

What happens if my order is faulty or incorrect?

Firstly, please let us sincerely apologise. We pride ourselves on the quality of our garments so we are very disappointed to hear your item/s haven’t met your expectation. Please contact our Customer Service Team as soon as you discover a fault or issue and we’ll endeavor to sort any issues out straightaway

I’m missing an item from my order, what do I do?

We’re sorry there’s an item missing from your order. Before contacting our Customer Services team, we recommend checking if any item(s) you ordered may have been out of stock – it’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this. If you have an item missing from your order, please let our Customer Service Team know within 14 days of your order being delivered and we’ll do our best to help you.